Dear user,

you have returned the bike or ebike improperly. There is a regular fee of 20 CHF for bikes and 25 CHF for ebikes per rental for bikes when returned improperly. This fee does not apply to the first improper return. Please note that in case of repetition the fee will apply.

You can still avoid the fee: Go back to the bike and rent it again. Do not do this from afar, as the lock will open automatically. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time.

You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login. You can get information about prices and tariffs under ‘Tariffs’.

You can find the return policy for each type of bike under How it works.

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact us via info@nextbike.ch or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.