Frequently Asked Questions

You want to learn more? Find the most frequent questions about nextbike here.


How does nextbike Zentralschweiz work?

Register easily and for free via app or website. Bikes can be rented via the nextbike by TIER app or the hotline. Return the bike to an official station and close the lock to end the rental.


Why do I have to debit 1 CHF although the registration is for free?

To verify your payment method and to activate your account, your bank account will be debited with 1 CHF. However, this is not a registration fee, but can be used as your starting credit. You can find all prices in the price list.

How do I activate my customer account?

To activate your customer account, you need to add a payment method to your customer account. We will deposit a credit of 1 CHF to verify your payment method. This is not a fee but will be available on your account as rental credit. All available payment methods are listed in the app.

After successful debiting your customer account will be activated immediately. Only if you make a bank transfer, your account will be activated after two to four days, depending on the bank.

Customer account

What happens if my customer account is in the red?

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment. If we cannot debit EU direct debit, there will be an additional return debit of approx. 10 CHF.

Rent, park and return

The return was not successful. What should I do?

Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via nextbike by TIER app under support or via the hotline stated in the footer of the system’s website. Use the location search to find the website of your nextbike system.

Can I rent nextbikes without an app or without an internet-enabled mobile phone?

Yes, bikes can alternatively be rented and returned via the hotline. If the local system has terminals or BikeComputers, these can also be used for rental and return. All available rental channels can be found on the system’s website.

Can I rent my bike in one city and return it in another?

The bike can only be returned in the city where you rented it, otherwise a return fee applies. Exceptions are the interconnected systems. Return regulations are communicated on the respective website of the system, which can be found via location search.

What do I do if my velo has a defect?

Defects can easily be reported using the app’s support function. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes in question can be locked and repaired as quickly as possible. If you set off on your bike and only then notice a defect, stop your ride and call our service. Only then can we cancel the trip and register the bike for repairs.

What happens if I return my bike away from stations?

If you return your bike away from a station in Switzerland, a service fee of at least 20 CHF will be charged. 

Why do I have to pay a 20 CHF (ebikes: 25 CHF) service fee (even though I returned the bike where I rented it)?

A service fee of at least 20 CHF / 25 CHF will be charged if a bike is returned away from an official station in Switzerland.

It does not matter if the bike has already been rented off a station. The service fee of the previous user does not cover the misconduct of the next user.

Where can I rent bikes with my nextbike account?

With your nextbike account you can use almost all nextbike affiliated bike sharing systems worldwide. However, for some systems a second registration in the respective system is necessary. This applies to the MVG-Rad Munich, VAG_Rad Nuremberg, Mol Bubi Budapest / Hungary, Sitycleta / Las Palmas de Gran Canaria and Bilbaobizi in Bilbao / Spain. In some systems, bikes can be rented without re-registration, but only via the local app. This applies to Veturilo Warsaw / Poland, among others.

How does nextbike Zentralschweiz work?

Register easily and for free via app or website. Bikes can be rented via the nextbike by TIER app or the hotline. Return the bike to an official station and close the lock to end the rental.

How do I recognize an official station?

All stations are marked on the map in the app or on the website with large markers (the small markers mark individual bikes). In some cities there are also station signs, terminals or bicycle stands at the marked places.

Can I rent several bikes parallely with one customer account?

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.

Can I park my bike during the rental?

Yes, you can.

Activate the park mode in the app and then close the lock (attention: If you close the lock before the park mode has been activated, the bike will be returned immediately). To continue cycling, end the park mode in the app and the lock will open automatically. Never end the park mode from afar.

The rental stays active during the park mode and will be charged as usual.

How to avert a 20 CHF / 25 CHF fine for improper return?

If you have returned a bike or ebike improperly, you can avert the usual fee of 20 CHF for bikes and 25 CHF for ebikes by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The fine will be waved.

How do I return my bike correctly?

If the station does not have fixed bicycle racks, the bike will be locked to itself.

For unlocked bikes we reserve the right to charge a service fee of 25 CHF.

As a general rule, nobody should be hindered by the parked bike.

Please note the following:

The bike may not be parked or returned:
a) at traffic lights
b) parking ticket machines or parking meters
c) at road signs
d) on sidewalks, if this results in a passage width of less than 1.50 m
e) in front of, at and on escape routes and firefighter access zones
f) where this conceals the stationary advertising of a third party
g) by locking to fences of private or public houses and establishments
h) on public transport platforms and bus platforms
i) at public bicycle racks


Where can I return my bike?

In Central Switzerland, the bikes can be returned at official stations only. On the location map in your nextbike app you can easily see where the next station is. Cross-city returns are allowed within central Switzerland.

Stations can be found in Ebikon, Eich, Emmen, Ennetmoos, Geuensee, Hergiswil, Horw, Knutwil, Kriens, Stadt Luzern, Mauensee, Meggen, Neuenkirch, Nottwil, Oberdorf, Oberkirch, Root, Sarnen, Schenkon, Sempach, Stans, Stansstad, Sursee, Wolfenschiessen

For improper returns away from official stations a fee of 20 CHF will be charged.

Our bikes

What is the maximum load of the bikes?

The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 5 kg may be transported in the basket.

Find the information about the maximum load for cargobikes on the stickers on the transport boxes.

Does nextbike offer children’s bikes, helmets and trailers?

As a rule, nextbike does not offer any accessories. Exception: At the PLUS stations on the island of Usedom you can rent children’s bikes, helmets and trailers. Veturilo Warsaw also has children’s bikes and tandems.

Tariffs and conditions

How can I benefit from special conditions through cooperation?

Links to partners in order to take advantage of special conditions can either be made via the partner selection in the customer account or by registering with a specific email address, such as the university email address or a work email address. How exactly a link is made can be read on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.